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Сообщение #1 tujue » 11.08.2018, 06:47

BEIJING Rasmus Ristolainen Sabres Jersey , Oct. 15 (Xinhua) --The construction of the China Spallation Neutron Source (CSNS) makes continued progress as a crucial component finishes installation on Wednesday.


When completed in 2018, the CSNS, used to probe the microscopic structure of the microscopic world producing similar results as an x-ray, will be China's largest scientific device.


The installation of the negative hydrogen ion source, the first accelerator which provides a high quality and stable particle beam, marks a new phase for the whole project, the Chinese Academy of Sciences (CAS) said in a statement.


As one of the first pieces of equipment, the negative hydrogen ion device will determine the performance and efficiency of the whole project, CAS said.


The whole device mainly consists of an H-linac and a proton rapid cycling synchrotron and is designed to accelerate proton beam pulses to strike a solid metal target to produce spallation neutrons.


The CSNS is the first of its kind in developing countries and projected to be operational in 2018, with a budget of 2.2 billion yuan (about 358 million U.S. dollars), according to the statement.


Jointly built by the CAS and the southern Guangdong Province, the CSNS is located in Dalang County of the city of Dongguan in Guangdong, about 125 km from Hong Kong.


The world's other three operating spallation neutron sources are in the United Kingdom, the United States and Japan.

In part I of this article, we examined the effects of management ignoring customer service to focus on "sexier" parts of the business, and introduced a couple of the negative things that can happen as a result. Let's continue on:

VOICE MAIL HELL
This is my pet peeve and the pet peeve of many other people as well. I'm a tech guy, and love the application of leading edge technologies to reduce labor costs. But enough, already! A number of otherwise good companies have taken automated voice mail attendants way too far. They make you feel like a mouse in a 6 square mile maze. Companies need to remember that when you pick up the phone to call, it's with the intention to TALK TO SOMEBODY. Using technology to quickly route people to the correct department, or answer simple inquires like directions to the company, is an efficient use of technology for both the company and customer. But making it extremely hard to get through to ANYONE, even after wading through seemingly endless nested menus--is just ridiculous. The only purpose it serves is too alienate your customers and prospects. This is truly the definition of "penny wise, pound foolish".

UNTRAINED OR UNDER-QUALIFIED CUSTOMER AND TECHNICAL SUPPORT REPS
After waiting in voice mail hell, you think it can't get any worse. But wait. After the one half hour wait, your call is now answered by someone so green, so incompetent or so rude that frustration turns to rage. You are asked to enter your account number on the phone pad. Then the rep answers, and again requests the exact same information. You haven't reached the right department, of course, so you are transferred to another department, where the rep asks you, yet again, for the exact same information. After this rep finally fills in his or her form (not answering ANY questions until it's complete), you ask them about your situation, that cries out for an exception to normal company policy. The rep robotically and coldly repeats the company policy--which you already knew. Think someone will want to do business with this company again? Customer and technical support is CRITICAL in the long run. It's one of the true long term differentiators in the market. Spend a little more to hire and retain good people, train them well, and empower them to actually take care of real world customer issues. It will pay back many times in the future.

UNFRIENDLY HOURS OF OPERATION
I'm on the West Coast of the US, so this happens all the time. Try to call customer support in the early afternoon, but the office closes at 5P Eastern Standard Time. This is a particularly important issue for those of you serving consumer markets--many people can't easily call support lines from work, without putting their employment in jeopardy. In this day of inexpensive, fast communications technology and worldwide commerce, there is no excuse for inconvenient business hours for the markets that you serve.

PREDATORY SUPPORT COSTS
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